I purchased my scoot on 8/25/06 it was delivered on 9/1/06. To this date I await for the paperwork to get on the road. I recently purchased a scoot from ScooterDemand.com, Nick has been my point of contact. He is the worst customer service person I have come across in memory. the whole experience has been a pain. Nick is full of SH big time. I work in a call center customer service claims adjuster for a auto extended warranty co. If we conducted business the way Nick and Scooter demand.com did we would be out of business. Nick promised me the paperwork was in the mail over a week ago only to get a call from him needing the VIN number of my scoot. What the heck is he not supposed to know that already. He has made promises and not kept them. Then when I wanted to talk to his boss the poop hit the fan. He actually has threatened me if i "pressure him"the paperwork would get delayed. how is that for customer service. gonna file a compaint with the attorney general in thier home state. and contact rocketa directly. I have read many stories about the paperwork nightmares and now it is happening to me. sours me from ever buying off the internet. Too bad I actually like my scoot. I would not recomend buying a paper bag from scooterdemand.com with people in that organization like Nick they wont be in business long. I will ck out the other options I have for parts for shure. they are not the only game in the US. Scooters are just gonna get more popular for shure with gas prices and companies like scooterdemand will not last long. this is the US and we are used to a higher level of service unfortunately people like Nick dont have a clue.